Service Options
ATS provides cost effective support & outsourcing solutions for many businesses.
Our Contract Support Plans have been designed to offer a level of
service that
complements the needs of your business. As standard with all our support plans,
we guarantee that all our services specialists are industry-experienced, and
dedicated to your needs.
The advantages of outsourcing to ATS:
- 24/7 telephone support for issues that arise
- Remote desktop support
- Fixed monthly manageable costs
- Customizable support plans
- Access to Silver, Gold and Platinum Plans.
- Discounts rates for all planned
work
- A cost effective, professional alternative to employing a full-time IT
person
- Regular contracted visits allow for preventative maintenance
- Contracted visits can be used to plan upgrades and other IT
projects
- Reduced contracted rates
- Software and
Hardware Services
- "Pay As You Go" support service
The Platinum plan allows for the highest level of service.
- Priority Service
- Guaranteed level of support
- Extended Service Hours - (After hours and weekend
service are included in contracted agreement)
- Quarterly equipment and software maintenance
review - (to reduce the risk of system problems)
- 24/7 unlimited phone support
- Unlimited remote desktop support
- No travel charges
- Priority Service
- Guaranteed level of support
- Service hours - Monday - Friday between 9:00am and
5:00pm
- Semi-annual equipment and software maintenance
review (to reduce the risk of system problems)
- 24/7 unlimited phone support
- 4 hours free onsite support every month
- No travel charges within a 20 mile radius
- Priority Service
- Guaranteed level of support
- Annual equipment and software maintenance review -
(to reduce the risk of system problems
- 24/7 unlimited phone support
- 2 hours free onsite support every month
- No travel charges within a 15 mile radius
Pay As You Go
- Your rate is based on the number of workstations,
printers, server etc.
- Allows you the flexibility to call for service on an as needed
basis
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