FAQs

 
 
 
 

Service Offerings

ATS now offers a "pay as you go" IT sourcing strategy for small businesses wishing to take advantage of the benefit of having an  on-demand technology department.  Contact ATS today for a free site-survey.

 


 

Frequently Asked Questions?

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Table of Contents

  1. Why should I outsource?
  2. Do I pay all my maintenance fees up front?
  3. How safe is my company's information?
  4. Will you provide references?
  5. I don't see my question?

 


Why should I outsource?

In today's world of complex IT solutions, intense competition and global expansion, many organizations have come to realize that they can't do everything. Furthermore, the desire to cut costs is a significant reason for most businesses to outsource their technical help. As is the need for improved service through comprehensive support and predictable service levels. Technical Help Desk outsourcing is increasingly becoming mandatory because of the standardization of service offerings, competition among vendors, and the introduction of advanced technologies.
 

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Do I pay all my maintenance fees up front?

Contracted outsourcing fees are due and payable annually in advance. However, clients can negotiate to pay their fees quarterly or  semiannually in advanced, with a added service fee.

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How safe is my company's information?

Confidentiality and security of your company's information is never compromised. Before we engaged in an agreement, we'll enter into a binding Confidentiality Agreement and Non-disclosure Agreement that require us to maintain all your business information in the strictest confidence.

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Will you provide references?

Yes. We'll be happy to provide names and phone numbers of current clients.

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